Customer apology email for a 4-hour outage
Category: email
Prompt
Write a customer-facing apology email for a 4-hour outage caused by a botched database migration. Audience: enterprise customers. Include: what happened, impact, root cause in 1 sentence, what we're doing to prevent recurrence, credit offer. No corporate fluff.
Rubric
Honest, specific RCA, concrete remediation, appropriate contrition without grovelling.
No receipts for this prompt yet. An admin can trigger a run from the Outputs Queue.
