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Agent Handshake by Fini
An agent-to-agent layer for customer support from Fini, whose AI agent resolves support tickets across voice, chat, and email.
Researched with AIData refreshed 6 days ago1 sourcesUpdated 1 time this year
Data refreshed 6 days ago1 sources
Customer SuccessCustomer Communication
An agent-to-agent layer for customer support from Fini, whose AI agent resolves support tickets across voice, chat, and email.
Researched with AIData refreshed 6 days ago1 sourcesUpdated 1 time this year
Data refreshed 6 days ago1 sources
Customer SuccessCustomer Communication
Starting price
From $0.49/mo
Best for
Customer Success
Free trial
✕ No free tier
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See how Agent Handshake by Fini compares
Agent Handshake by Fini is a practical fit for buyers evaluating Customer Success, Customer Communication, and Artificial Intelligence tools.
- What is Agent Handshake by Fini?
- An agent-to-agent layer for customer support from Fini, whose AI agent resolves support tickets across voice, chat, and email.
- Who is it for?
- Heads of support at banks and fintechs who need AI ticket resolution across voice, chat and email; a closer fit than generic support bots when a wrong answer carries regulatory risk
- Pricing
- unknown · View pricing
- Alternatives
- Thunai,Kommunicate,My AskAI
Product information
What this product does
Fini is the self-improving AI agent for customer support. It resolves 90% of tickets at 99% accuracy across voice, chat, and email, built for fintech, banking, and other regulated industries where a hallucination isn't an option. Most support AI needs constant re-tuning. Fini detects its own knowledge gaps, learns from real resolutions, and gets sharper on its own. Live in 14 days. Fully autonomous in 30. Works on your existing helpdesk, no migration.
Sourced from usefini.com
Works With
Platforms
- Web
- iOS
Company & Maker
Who built Agent Handshake by Fini?
- Company
- Fini Technologies Inc. (usefini.com)
- Product
- An agent-to-agent layer for customer support from Fini, whose AI agent resolves support tickets across voice, chat, and email.
- HQ
- Amsterdam
- Founded
- 2022
- Team size
- 11-50
- Live since
- Oct 2026
- Founders
- Deepak Singla - Co-founder
- Hakim Khalafi - Co-founder
Some facts above are based on publicly available information and may have changed.
The maker hasn't published a public statement we can verify yet.
Problem Solved
What problem does Agent Handshake by Fini solve?
Built for enterprise support teams that buy separate vendors for chat, email, and voice and still push most tickets to human agents. Fini's AI agent unifies those channels on the same reasoning, policies, and audit trail, and resolves up to 90% of tickets before they reach a human. It connects to your existing helpdesk without migration and is live in 14 days. Example: a customer writes in saying they were charged twice for order #1024, and the agent checks Stripe, finds the duplicate charge, refunds it, and closes the ticket.
See It In Action
Does Agent Handshake by Fini have a demo?
Yes — watch the walkthrough below.
Researched with AI · Data refreshed 6 days ago · How we score
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Agent Handshake by Fini is an AI customer support agent that resolves tickets across voice, chat and email on top of your existing helpdesk. Its stated buyers are fintech firms, banks and other regulated businesses.
Who should use
Buyer-fit is derived from approved personas and use-case evidence. Search-volume noise stays labeled separately.
Best-fit workflows
- Refund duplicate charges automatically through Stripe
- Unify chat, email, and voice support under one agent
- Add an AI agent to an existing helpdesk without migration
- Find ticket patterns and draft knowledge fixes with Scout
- Resolves inbound email and chat tickets on your current helpdesk without moving ticket history.
- Answers voice support calls with an AI agent built for settings where hallucinations are not acceptable.
Inferred from public dataView source →
About 14 days to go live and 30 days to full autonomy, per the vendorPower-userMid-marketEnterprise
Pricing reality
Vendor stated
Not listed in the available material
Actual cost
Unknown; you need to contact the vendor
Hidden costs
1 hidden cost warnings — unlock to view
Migration effort from 3 platforms analyzed
Pricing reality
Last updated Oct 2026
Starting price
From $0.49/mo
Mindber only shows named plan cards when they come from linked pricing evidence. If the tier data is incomplete, this page falls back to the listed starting price instead of fabricating plan names or $0 tiers.
Enterprise
/resolved ticket
$0.49/mo
- Everything in Scale
- 90-day free pilot
- Dedicated engineer pod · 15- min SLA
- Uptime SLA · premium support
- Custom helpdesk integration
- Admin & audit logs
- Enterprise extras (table below)
Scale
/resolved ticket
$0.69/mo
- Everything in Growth
- White-glove onboarding
- Dedicated AI engineer
- Nightly Knowledge Atlas scan
- Slack agent + SSO
- Multi-language support
- Scale extras (table below)
Growth
/resolved ticket
$0.89/mo
- Whole platform
- Implementation Included
- Voice AI, with standard rate card
- Shared customer success
- Priority email support
General buyer tips
Common across software subscriptions, not findings about this product.
Auto-renewal is often on by default and refunds are narrow.
Beta, Linux, or recovery edge cases often ship without SLA coverage.
Team and business tiers usually move to sales-led quoting.
One-time or lifetime offers tend to disappear at version boundaries.
True cost for your case
LIVE ESTIMATEEstimated spend
$1Recurring billing is usually the real cost driver, not the first-month sticker price.
Prices change often — confirm on the vendor's site before you buy.
Compare this product in-line
Start with a suggested alternative or type another tool to jump into a side-by-side comparison.
Engagement signals (30d)
Based on 6 linked public signals.
Mindber Activity Score™
Score locked
HOW THIS TOOL SCORES
Scores compare this tool with 49 similar tools in Customer Success. Use it to judge Innovation and Capability before you shortlist.
Updated Oct 29, 2026Baseline refreshed Jun 24, 2026
Innovation Index™
Is it new, different, and easy to understand?
Bottom 25%7.1/10
Is this idea actually new?6.0/10
Does it stand out from similar tools?7.0/10
Can buyers understand it quickly?8.0/10
Medium confidence (60%) - some sub-scores have thin evidence.What this means →
Functionality Score™
Does it cover the jobs buyers expect, and can it keep up?
Top 10%5.8/10
Does it cover the core jobs?6.0/10
Are the main features deep enough?6.0/10
Will it fit into your stack?5.0/10
Can users trust it to stay usable?5.5/10
Low confidence (30%) - some sub-scores have thin evidence.What this means →
Category baseline: Customer SuccessInnovation median: 7.7Capability median: 4.8n = 49
Data sources
Features detected: 7Homepage load: 2.2sBaseline source: live product websites
Traffic & search proof
Public view keeps the ratio story. Paid view unlocks exact monthly visits, full region coverage, and CPC-level keyword intelligence.
Google Trends live interest
Live Google Trends data for Agent Handshake by Fini: interest over time, regions, topics, and related queries.
Tracks 12-month Google search interest on a 0-100 relative interest scale.
Includes regional demand, so readers can see where search interest is strongest.
Includes related topics and related queries to surface adjacent demand and search intent.
FAQ
Only linked Q and A rows are shown. Empty FAQ data stays hidden.
Community & reach
Public numbers each platform shows for the product's own channels.
Sources and methodology
Only evidence with a linked source record or explicit feature provenance is shown here. Data without provenance stays off the page.
COMMUNITY CREDITS
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Community audits
Member opinion — not a Mindber assessment
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About this data: Activity signals are aggregated from public sources. Intelligence cards are AI-generated from public sources; only the Fit, Concerns and Who-not-for sections are approved by a Mindber editor before publication. Scores reflect public update frequency only — not product quality, company health, or investment suitability. Data may lag by up to 7 days. Learn more