Desku
An AI-powered customer service and helpdesk platform that combines live chat, email, social messaging, ticket management, and no-code chatbots in one unified inbox.
An AI-powered customer service and helpdesk platform that combines live chat, email, social messaging, ticket management, and no-code chatbots in one unified inbox.
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Desku is a practical fit for buyers evaluating focused AI tooling.
- What is Desku?
- An AI-powered customer service and helpdesk platform that combines live chat, email, social messaging, ticket management, and no-code chatbots in one unified inbox.
- Who is it for?
- Shopify support leads who need order-status, shipping, and refund replies with customer and order data beside each conversation; reduces switching between store administration and separate inboxes.
Product information
What this product does
Unify email, live chat and social support with Desku's AI-powered helpdesk. Automate repetitive queries, respond faster and delight every customer.
Sourced from desku.io
Works With
Platforms
- Web
- iOS
- Android
- Slack
Company & Maker
Who built Desku?
- Company
- Hosted.com LLC
- Product
- An AI-powered customer service and helpdesk platform that combines live chat, email, social messaging, ticket management, and no-code chatbots in one unified inbox.
- HQ
- Dover
- Team size
- 2-10
- Founders
- Gaurav Nagani - Founder, CEO
Some facts above are based on publicly available information and may have changed.
“We built it for our own use, gave it to a few clients and they suggested making it a SaaS so more SMBs can benefit from it.”
Problem Solved
What problem does Desku solve?
For ecommerce store owners, SaaS founders, and small support teams, answering customers across email, live chat, and social channels means switching tabs, missing messages, and repeating the same replies. Traditional helpdesk tools can be costly and difficult to configure. Desku combines conversations in one inbox and uses no-code AI chatbots to handle routine questions. For example, a Shopify store can automate order FAQs while agents handle unresolved requests from the shared inbox.
Researched with AI · Data refreshed 7 days ago · How we score
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Desku is a cloud-based customer support platform that combines email, live chat, social messaging, ticketing, and AI-assisted responses in one inbox. Hosted.com LLC operates the product, which primarily serves ecommerce businesses, SaaS companies, and growing customer support teams.
Who should use
Buyer-fit is derived from approved personas and use-case evidence. Search-volume noise stays labeled separately.
Best-fit workflows
- Combine customer emails, live chats, and social messages into one support inbox
- Build an AI chatbot that answers ecommerce product and order questions
- Automatically prioritize and route customer support tickets
- Answer customer questions around the clock through automated messaging
- Track visitor activity and customer satisfaction in one helpdesk
- Routes order-status tickets and displays Shopify or WooCommerce customer and order details alongside support conversations.
Pricing reality
Vendor stated
The official comparison page lists Free at $0, Growth at $39/month, Advance at $79/month, and Business at $179/month. Annual billing advertises two months free. The page states that prices were checked in July 2026.
Actual cost
Treat these as published reference prices rather than a verified live checkout quote. Eva AI tokens start at $59/month, AI Copilot costs $29/agent/month, visitor tracking starts at $9/month, and additional Business seats cost $10/agent/month.
Hidden costs
4 hidden cost warnings — unlock to view
Pricing reality
Last updated Oct 2026
Starting price
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Mindber only shows named plan cards when they come from linked pricing evidence. If the tier data is incomplete, this page falls back to the listed starting price instead of fabricating plan names or $0 tiers.
General buyer tips
Common across software subscriptions, not findings about this product.
True cost for your case
LIVE ESTIMATEEstimated spend
--Starting price has not been verified from a linked pricing source yet.
Prices change often — confirm on the vendor's site before you buy.
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Activity signals
Insufficient data
Only 6 of 5 minimum public signals linked. Score appears once we collect 0 more independent signals.
HOW THIS TOOL SCORES
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Innovation Index™
Is it new, different, and easy to understand?
Functionality Score™
Does it cover the jobs buyers expect, and can it keep up?
Low confidence (30%) - some sub-scores have thin evidence.What this means →
Traffic & search proof
Public view keeps the ratio story. Paid view unlocks exact monthly visits, full region coverage, and CPC-level keyword intelligence.
Google Trends live interest
Live Google Trends data for Desku: interest over time, regions, topics, and related queries.
Tracks 12-month Google search interest on a 0-100 relative interest scale.
Includes regional demand, so readers can see where search interest is strongest.
Includes related topics and related queries to surface adjacent demand and search intent.
FAQ
Only linked Q and A rows are shown. Empty FAQ data stays hidden.
Sources and methodology
Only evidence with a linked source record or explicit feature provenance is shown here. Data without provenance stays off the page.
COMMUNITY CREDITS
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