Smith.ai
An AI-powered virtual receptionist and intake service that answers calls, qualifies leads, and books appointments for law firms and small businesses using AI plus live agents.
An AI-powered virtual receptionist and intake service that answers calls, qualifies leads, and books appointments for law firms and small businesses using AI plus live agents.
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Customer service
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Smith.ai is a practical fit for buyers evaluating Customer service, AI Information Platform, and #Customer interaction tools.
- What is Smith.ai?
- An AI-powered virtual receptionist and intake service that answers calls, qualifies leads, and books appointments for law firms and small businesses using AI plus live agents.
- Who is it for?
- Solo attorneys and small law firms who need 24/7 intake and conflict screening; better than a traditional answering service for capturing practice-specific details and booking consults live.
- Pricing
- free · View pricing
Product information
What this product does
Smith.ai combines artificial intelligence and human intelligence to provide 24/7 customer interaction services. It captures and converts more potential customers through on-site agents. The product has rich background information, reasonable prices, and is positioned to provide efficient customer service solutions for various enterprises Target Users: The target audience is various enterprises because Smith.ai provides efficient customer service solutions that can help them capture and convert more potential customers and enhance the customer interaction experience. Use Cases: A marketing agency successfully increased sales by using Smith.ai's outreach services.A law firm improved customer satisfaction through Smith.ai's on-site receptionist services.A healthcare institution enhanced the efficiency of online customer communication through Smith.ai's web chat services. Features: Provide 24/7 customer interaction services combining AI and human intelligence.Have on-site North American agents to capture and convert more potential customers.Provide outreach services, including sales support and services.Provide AI-powered web chat services.Enable customer interaction through text messages and social media messages. How to Use: Visit the Smith.ai website.Select the desired customer interaction services, such as on-site receptionists, outreach, etc.Browse the pricing and feature details.Register an account and start using the services provided by Smith.ai.Adjust the service plan as needed and enjoy an efficient customer interaction experience.
Sourced from smith.ai
Works With
Platforms
- Web
- iOS
Problem Solved
What problem does Smith.ai solve?
It's for law firm owners, managing partners, and small business operators who handle their own front-desk calls. Today, 44% of law firms don't answer the phone, so high-value callers dial a competitor, while paralegals burn billable hours on unqualified leads and repeat callers. Smith.ai answers every call 24/7, screens out spam and conflicts, captures practice-specific intake, and books consults live on the call. A solo PI attorney in court all afternoon can have Smith.ai answer a car-accident caller, collect incident details, and put a 1:30 PM consult on the calendar before opposing counsel even calls back.
Company & Maker
Who built Smith.ai?
- Company
- Smith.ai (smith.ai)
- Product
- An AI-powered virtual receptionist and intake service that answers calls, qualifies leads, and books appointments for law firms and small businesses using AI plus live agents.
- HQ
- San Mateo
- Founded
- 2017
- Team size
- 51-200
- Live since
- Dec 2017
- Founders
- Aaron Lee - Co-founder, CEO
- Eliza Baldwin - Co-founder
Some facts above are based on publicly available information and may have changed.
The maker hasn't published a public statement we can verify yet.
Researched with AI · Data refreshed 12 hours ago · How we score
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Smith.ai is a 24/7 call answering and intake service that blends AI with human agents to screen, qualify, and book appointments for law firms and small businesses. It is used by solo attorneys, managing partners, and small-business operators who need front-desk coverage without hiring full-time staff.
Who should use
Buyer-fit is derived from approved personas and use-case evidence. Search-volume noise stays labeled separately.
Best-fit workflows
- A marketing agency successfully increased sales by using Smith
- ai's outreach services
- A law firm improved customer satisfaction through Smith
- ai's on-site receptionist services
- A healthcare institution enhanced the efficiency of online customer communication through Smith
- ai's web chat services
Pricing reality
Vendor stated
Plans start around $285/month for 30 calls, scaling to $1,500+/month for higher volumes; overage fees apply per additional call.
Actual cost
Total cost depends heavily on call volume and plan tier; firms with unpredictable spikes may pay significantly more than the base plan.
Hidden costs
3 hidden cost warnings — unlock to view
Pricing reality
Verified Oct 2026 / Vendor pricing evidence only
Starting price
From $0
Free tier available.
Mindber only shows named plan cards when they come from linked pricing evidence. If the tier data is incomplete, this page falls back to the verified starting price instead of fabricating plan names or $0 tiers.
Free
Test and trust your AI Receptionist before going live, with Quality Studio, 24/7 call answering, transcription, lead qualification, AI scheduling,...
0
Pro – 75 calls/mo
Self-service setup with dedicated onboarding support, live phone/email/chat support, and custom SMS branding.
150
Pro – 150 calls/mo
Self-service setup with dedicated onboarding support, live phone/email/chat support, and custom SMS branding.
270
Enterprise – 300 calls/mo
Full-service setup with custom AI prompting, unlimited custom integrations, multi-location support, and a dedicated success manager.
500
What pricing pages often hide
True cost for your case
LIVE ESTIMATEEstimated spend
$0Recurring billing is usually the real cost driver, not the first-month sticker price.
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Engagement signals (30d)
Based on 6 linked public signals.
Mindber Activity Score™
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HOW THIS TOOL SCORES
Scores compare this tool with 49 similar tools in Customer service. Use it to judge Innovation and Capability before you shortlist.
Innovation Index™
Is it new, different, and easy to understand?
Functionality Score™
Does it cover the jobs buyers expect, and can it keep up?
Low confidence (40%) - some sub-scores have thin evidence.What this means →
Data sources
Traffic & search proof
Public view keeps the ratio story. Paid view unlocks exact monthly visits, full region coverage, and CPC-level keyword intelligence.
Latest traffic snapshot
Monthly visits
157.3K
Avg visit duration
00:01:52
Pages per visit
3.61
Bounce rate
40.44%
Traffic trend
Month-by-month visits from linked public traffic evidence.
Geography
Top regions
Exact monthly traffic is paid-only. Public view keeps percent share only.
Traffic sources
Source mix snapshot
Public view keeps the ratio snapshot. Minor channels stay behind the paid view.
FAQ
Only linked Q and A rows are shown. Empty FAQ data stays hidden.
Social mentions
Only linked public mention evidence is shown here.
Showing top 3 of 12 linked mentions.
Sources and methodology
Only evidence with a linked source record or explicit feature provenance is shown here. Data without provenance stays off the page.
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