Tidio Copilot
A free Chrome extension AI copilot that suggests on-brand customer support replies inside existing helpdesks like Zendesk, Intercom, Gorgias, and Gmail.
A free Chrome extension AI copilot that suggests on-brand customer support replies inside existing helpdesks like Zendesk, Intercom, Gorgias, and Gmail.
Starting price
Free
Best for
Customer service
Free trial
✓ Free tier
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Tidio Copilot is a practical fit for buyers evaluating Customer service, Automated workflow, and #Artificial Intelligence tools.
- What is Tidio Copilot?
- A free Chrome extension AI copilot that suggests on-brand customer support replies inside existing helpdesks like Zendesk, Intercom, Gorgias, and Gmail.
- Who is it for?
- Customer support agents who need to draft replies to repetitive customer questions; better than writing from scratch for speed of first-draft generation.
- Pricing
- free
Product information
What this product does
Tidio Copilot is a free AI assistant that can seamlessly integrate with help desk platforms such as Zendesk, Intercom, Gorgias, and Gmail. It analyzes conversations across all channels and generates accurate brand responses, helping you save 30% of your workload Target Users: The target audience is customer service teams, suitable for enterprises that need to improve work efficiency and reduce repetitive tasks. Use Cases: When a customer asks about the product price, Copilot automatically generates reply suggestions.When the team needs to handle multiple orders, Copilot conducts intelligent analysis and provides solutions.For business strategy issues, Copilot offers real-time analysis and suggestions. Features: Intelligently answer repetitive questions to save time.Support Zendesk, Intercom, Gorgias, and Gmail.Automatically generate reply suggestions based on processed conversations.No need to change the existing workflow.Provide real-time analysis and business strategy suggestions. How to Use: Install the free Chrome extension.Create a free Tidio account.Add a knowledge base, start using, modify, or ignore suggestions.
Sourced from copilot.tidio.com
Works With
Platforms
- Web
AI Models
- Claude
Problem Solved
What problem does Tidio Copilot solve?
It's for customer service agents and support teams who handle repetitive questions across live chat, email, and social media. Today they retype similar answers, dig through help docs, and risk inconsistent or off-brand replies, which slows response times and burns time on low-value work. Tidio Copilot overlays AI-generated suggestions directly in the helpdesk they already use, drawing on a custom knowledge base so agents can accept, edit, or dismiss a reply in one click. For example, an agent facing 'If I order multiple items and one is on backorder, will you ship everything together?' gets a ready answer about split shipments without leaving their inbox.
Company & Maker
Who built Tidio Copilot?
- Company
- Tidio
- Product
- A free Chrome extension AI copilot that suggests on-brand customer support replies inside existing helpdesks like Zendesk, Intercom, Gorgias, and Gmail.
- HQ
- Szczecin
- Founded
- 2013
- Team size
- 51-200
- Live since
- May 2005
- Founders
- Tytus Gołas - Co-founder, CEO
- Marcin Kaczmarek - Co-founder
- Paweł Kałużny - Co-founder
Some facts above are based on publicly available information and may have changed.
The maker hasn't published a public statement we can verify yet.
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Tidio Copilot is a free Chrome extension AI assistant that connects to help desk platforms like Zendesk, Intercom, Gorgias, and Gmail to analyze customer conversations and generate suggested brand responses. It is used by customer support teams to reduce repetitive reply workload.
Who should use
Buyer-fit is derived from approved personas and use-case evidence. Search-volume noise stays labeled separately.
Best-fit workflows
- When a customer asks about the product price, Copilot automatically generates reply suggestions
- When the team needs to handle multiple orders, Copilot conducts intelligent analysis and provides solutions
- For business strategy issues, Copilot offers real-time analysis and suggestions
- Generates suggested replies to repetitive pricing and product availability questions inside Zendesk or Intercom.
- Drafts order status and return-policy responses for e-commerce support queues in Gorgias.
- Analyzes multi-channel conversation history to propose brand-consistent reply drafts for agent review.
Pricing reality
Vendor stated
Free AI assistant Chrome extension
Actual cost
Free extension, but requires a Tidio account and likely upsell into Tidio's paid help desk tiers for full functionality
Hidden costs
3 hidden cost warnings — unlock to view
Pricing reality
Verified Oct 2026 / Vendor pricing evidence only
Starting price
Free
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Engagement signals (30d)
Based on 6 linked public signals.
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HOW THIS TOOL SCORES
Scores compare this tool with similar tools similar tools in Customer service. Use it to judge Innovation and Capability before you shortlist.
Innovation Index™
Is it new, different, and easy to understand?
Medium confidence (60%) - some sub-scores have thin evidence.What this means →
Functionality Score™
Does it cover the jobs buyers expect, and can it keep up?
Low confidence (30%) - some sub-scores have thin evidence.What this means →
Traffic & search proof
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Google Trends live interest
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Tracks 12-month Google search interest on a 0-100 relative interest scale.
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FAQ
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Sources and methodology
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