Tiledesk is a platform from Tiledesk S.r.l. for automating customer service, operations and internal workflows with AI agents across several channels. It pairs a free live chat with open-source chatbots and connects to WhatsApp and Facebook Messenger, so messages land in one unified inbox. Businesses can build autonomous AI agents for support and internal processes without writing code.

How much does Tiledesk cost in 2026?

Paid pricing for Tiledesk is not publicly available in the current listing, and no plan names or amounts are recorded. The description mentions a free live chat and open-source chatbots, so some use costs nothing, based on publicly available information. Check the official pricing page for current plans before budgeting, since any prices may have changed.

Partly, based on publicly available information. The description says Tiledesk combines a free live chat with open-source chatbots, so you can start on those parts without paying. Whether AI agents, extra channels or higher volumes need a paid plan is not verified, and no plan limits are recorded. Check the official site for what the free option covers today.

Tiledesk vs alternatives in this category: what is the difference?

Open-source chatbots are the clearest difference in the description, paired with a free live chat and no-code AI agents for customer support and internal processes. WhatsApp and Facebook Messenger feed a unified inbox. Pricing, AI answer quality and channel coverage against other customer service platforms are not verified, so weigh those during a trial, based on publicly available information.

What are the best alternatives to Tiledesk?

No specific alternatives are listed for Tiledesk in the current data, so none are named here. Other customer service platforms with live chat, chatbots and AI agents form the comparison set. When you compare, check whether the chatbot code is open source, which messaging channels connect to the inbox, how human handoff works and what each plan costs, based on publicly available information.

Is Tiledesk safe for general business use?

Tiledesk is built for business use: it targets customer support, operations and internal processes, and it comes from Tiledesk S.r.l. Security certifications, data handling terms and the data training policy are not publicly available in the current listing. Review the privacy policy and terms, and check where conversation data is stored, before routing customer messages from WhatsApp or Messenger through it.

Does Tiledesk have an API?

Not verified: API availability is not publicly verified for Tiledesk. Buyers should not assume a usable public API exists until the vendor publishes developer documentation or confirms access directly. Before planning an integration, verify endpoints, authentication, rate limits, pricing, support terms, and whether API access is generally available or limited to partners.

How does Tiledesk work?

You build AI agents without code and connect them to the channels your customers use, such as WhatsApp and Facebook Messenger. Incoming messages arrive in a unified inbox, where agents can handle support questions and internal process steps. A free live chat and open-source chatbots sit underneath, so your team works in one place across channels. Setup details beyond this are not publicly available.

What does Tiledesk do?

It automates customer service, operations and internal workflows with AI agents that work across messaging channels. You get a free live chat, open-source chatbots and integrations with WhatsApp and Facebook Messenger feeding one unified inbox. Businesses use it to answer customers and run internal processes without writing code, based on publicly available information.

Does Tiledesk train on user data?

Whether Tiledesk uses customer conversations or your knowledge content to train AI models is not publicly available in the current listing. No data training policy is recorded. Since customer messages from WhatsApp, Messenger and live chat pass through the platform, read the privacy policy and data processing terms from Tiledesk S.r.l., and ask the company directly before sending sensitive data.

Tiledesk

Researched with AI|Data refreshed 2 hours ago|1 sources|Updated 1 time this year

Data refreshed 2 hours ago1 sources

Researched with AI|Data refreshed 2 hours ago|1 sources|Updated 1 time this year

Data refreshed 2 hours ago1 sources

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Starting price

Free

Best for

—

Free trial

✓ Free tier

Monthly traffic

19.8Kvisits/mo

Social listening

19mentions

First indexed

Nov 2, 2026Toolify

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Tiledesk is a practical fit for buyers evaluating focused AI tooling.

Who is it for?: Customer support leads who need AI agents to answer routine questions on web chat, WhatsApp and Messenger, because Tiledesk escalates complex conversations to human agents with the context attached.
Pricing: Free Trial

Product information

What this product does

Works With

Platforms

Website

AI Models

Gemini

Company & Maker

Who built Tiledesk?

Company: Tiledesk S.r.l. (tiledesk.com)
Live since: Mar 2023

The maker hasn't published a public statement we can verify yet.

Researched with AI · Data refreshed 2 hours ago · How we score

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Tiledesk is a customer service and workflow platform from Tiledesk S.r.l. that lets businesses build AI agents which answer across web chat, WhatsApp, Messenger, SMS and email, with human agents taking over complex conversations. Support, sales and operations teams use it, either in the cloud or on their own servers.

Who should use

Buyer-fit is derived from approved personas and use-case evidence. Search-volume noise stays labeled separately.

Best-fit workflows

Automates answers to routine support questions from company knowledge bases using Agentic RAG.
Routes complex chats to a human agent with the conversation history attached.
Qualifies inbound leads through a chat flow built in the visual Design Studio.
Books meetings into Google or Outlook calendars from a chat conversation.
Collects WhatsApp, Messenger, SMS and email messages in one unified inbox.
Customer support leads who need AI agents to answer routine questions on web chat, WhatsApp and Messenger, because Tiledesk escalates complex conversations to human agents with the context attached.

Inferred from public dataView source →

Hours for a chat widget; days to design agent flows and connect channelsPower-userSmall teamMid-marketEnterprise

Pricing reality

Vendor stated
A free live chat and a free sign-up option are advertised, with paid plans on a separate pricing page.
Actual cost
The homepage names no plans or limits; open-source code and an on-premises option add a self-hosted path.
Hidden costs
2 hidden cost warnings — unlock to view

Migration effort from 4 platforms analyzed

Pricing reality

Last updated Nov 2026

Vendor pricing page

Starting price

Free

No plan rows linked yet

Mindber only shows named plan cards when they come from linked pricing evidence. If the tier data is incomplete, this page falls back to the listed starting price instead of fabricating plan names or $0 tiers.

General buyer tips

Common across software subscriptions, not findings about this product.

Auto-renewal is often on by default and refunds are narrow.

Beta, Linux, or recovery edge cases often ship without SLA coverage.

Team and business tiers usually move to sales-led quoting.

One-time or lifetime offers tend to disappear at version boundaries.

True cost for your case

LIVE ESTIMATE

Use caseMonths needed

Estimated spend

Starting price has not been verified from a linked pricing source yet.

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Prices change often — confirm on the vendor's site before you buy.

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Engagement signals (30d)

Based on 6 linked public signals.

Mindber Activity Score™

Score locked

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HOW THIS TOOL SCORES

Scores compare this tool with similar tools similar tools in its category. Use it to judge Innovation and Capability before you shortlist.

Updated Nov 4, 2026

How we score →

Innovation Index™

Is it new, different, and easy to understand?

6.1/10

Is this idea actually new?5.0/10

Does it stand out from similar tools?6.0/10

Can buyers understand it quickly?7.0/10

Medium confidence (60%) - some sub-scores have thin evidence.What this means →

Functionality Score™

Does it cover the jobs buyers expect, and can it keep up?

6.1/10

Does it cover the core jobs?5.0/10

Are the main features deep enough?7.0/10

Will it fit into your stack?6.0/10

Can users trust it to stay usable?5.0/10

Low confidence (30%) - some sub-scores have thin evidence.What this means →

Traffic & search proof

Public view keeps the ratio story. Paid view unlocks exact monthly visits, full region coverage, and CPC-level keyword intelligence.

Latest traffic snapshot

Monthly visits

19.8K

Avg visit duration

00:00:02

Pages per visit

1.28

Bounce rate

44.72%

FAQ

Only linked Q and A rows are shown. Empty FAQ data stays hidden.

Social mentions

Only linked public mention evidence is shown here.

19 linked

Mentions per month

0 in the last 30 days

Mentions per month
Dec	0
Jan	0
Feb	1
Mar	0
Apr	0
May	3
Jun	0
Jul	0
Aug	0
Sep	1
Oct	1
Nov	0

Showing top 3 of 19 linked mentions.

Sources and methodology

Only evidence with a linked source record or explicit feature provenance is shown here. Data without provenance stays off the page.

EVIDENCE TRAIL

Social mentionsenrichment:social-mentions75% confidence

FAQ / Q&AMindber Faq Ai

LINKED SOURCES

Toolify

Tiledesk

Reviews0Last seenNov 2, 2026

HOW WE VERIFY

Mindber only surfaces numbers that trace to a linked source record or explicit feature provenance. When the evidence is thin, the page hides the field instead of guessing. Activity and fit summaries reuse the same approved projections across the hero, main panels, and sidebar so one product cannot show two different truths.

Scoring methodologyActivity Signals methodologyReport a data issue

COMMUNITY CREDITS

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Verified contributions help the page stay honest. The wider member action set still lives in your dashboard so the public page stays focused on the two highest-signal workflows.

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Maker access, comments, ratings, and verification requests remain available inyour dashboard.

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Member opinion — not a Mindber assessment

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About this data: Activity signals are aggregated from public sources. Intelligence cards are AI-generated from public sources; only the Fit, Concerns and Who-not-for sections are approved by a Mindber editor before publication. Scores reflect public update frequency only — not product quality, company health, or investment suitability. Data may lag by up to 7 days. Learn more

Mentions per month
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