Question 1

What is SubEasy?

Accepted Answer

SubEasy is a professional AI subtitle and transcription service that automatically generates accurate translations. It supports 100+ languages, offering high-accuracy transcription, automatic translation, and precise subtitle timing. It is suitable for content creators, businesses, and various application scenarios, helping to improve work efficiency.

来源 subeasy.ai

Question 2

How to use SubEasy?

Accepted Answer

Users can upload audio or video files to SubEasy's platform. The AI will automatically transcribe the content, and users can then edit the transcription, translate it into other languages, and generate subtitles. The platform also offers tools for subtitle reflow, style customization, and video export.

Question 3

Is the SubEasy service free?

Accepted Answer

Yes! SubEasy allows you to transcribe up to three audio or video files per day for free, with each file lasting up to 30 minutes. For more features and credits, consider upgrading to one of our subscription plans to unlock the full service.

Question 4

What are the credits used for?

Accepted Answer

Credits are used for transcription, translation, and AI companion features. The amount of credits required depends on the length of the audio/video, the translation model used, and the type of AI content generated.

Question 5

What are the differences between the "Pay-as-You-Go", "Pro Plan" and "Unlimited Plan"?

Accepted Answer

Each plan offers unique features. The Pay-as-You-Go plan provides flexibility with credits valid for 365 days. The Pro Plan, available monthly or annually, offers better value. The Unlimited Plan provides unlimited transcription services.

Question 6

What are the exclusive feature services besides transcription and translation?

Accepted Answer

Exclusive features include Transcript View, AI reflow, Speaker Identification, Export video, Clear+, and API Access.

Question 7

What does the 3x30-minute transcription service mean?

Accepted Answer

Whether you are a paid or free user, everyone can transcribe up to 3 files per day, with each file no longer than 30 minutes, for free.

Question 8

If I have remaining credits when my subscription ends, can I still use them after renewing?

Accepted Answer

Any unused credits will temporarily remain in your account after the subscription period ends but will be placed in a suspended status. Upon renewal, these credits will be reactivated and will have a validity period of 30 days.

Question 9

If I have credits from different sources (such as Pay as you go, Pro Plan/Unlimited Plan, or official events), what is the priority order for using these credits?

Accepted Answer

We prioritize using the credits that expire soonest, ensuring you get the most value from your available credits.

Question 10

What audio and video formats does SubEasy support?

Accepted Answer

We support most common audio and video formats, including: Audio Formats: AAC, AIFF, ALAC, FLAC, M4A, MP3, OGG, OPUS, WAV, WMA. Video Formats: 3GP, AVI, DivX, MKV, MOV, MP4, MPEG, MTS, QuickTime, RMVB, TS, VOB, WEBM, WMV

Question 11

Is SubEasy secure?

Accepted Answer

Yes, SubEasy prioritizes your security. Your transcriptions, uploaded files, and personal details are encrypted, ensuring only you can access them. You can delete your data anytime. We use Stripe for payment processing, meaning your credit card information is never stored by us, ensuring a secure transaction experience.

Question 12

Can I upload large files?

Accepted Answer

Yes, SubEasy supports uploads of files up to 4 hours long or 4GB in size.

Question 13

What languages does SubEasy support?

Accepted Answer

SubEasy supports speech-to-text services in over 99 languages, using advanced AI transcription technology to ensure high accuracy.

Question 14

What if my audio or video files have accents, background noise, or poor sound quality?

Accepted Answer

While clear audio yields the best results, SubEasy’s advanced AI and optimization tools, including the Clear+ feature, automatically reduce background noise and enhance voice quality during transcription. This ensures reliable results, even with accents or less-than-perfect sound quality.

Question 15

Can SubEasy identify speakers?

Accepted Answer

Yes! With the Pro or Unlimited Plan, you can activate speaker identification by clicking the "Identify" button after transcription is complete.

Question 16

Can I translate my subtitles into other languages?

Accepted Answer

Yes! Upload your subtitles in SRT, VTT and other popular formats for free, and we’ll help translate them into other languages.

Question 17

How can I get cloud storage?

Accepted Answer

You can subscribe to a paid plan to obtain cloud storage. The details are as follows: Pro Plan (Monthly): Includes 5GB of cloud storage. Pro Plan (Annual): Includes 10GB of cloud storage. Unlimited Plan (Monthly): Includes 10GB of cloud storage. Unlimited Plan (Annual): Includes 20GB of cloud storage. Pay-as-you-go: Does not include any cloud storage.

Question 18

I have already purchased a cloud storage plan. Can I buy additional storage?

Accepted Answer

Yes! If your storage is insufficient, you can purchase up to 2TB of additional storage, which does not affect your existing subscription plan.The additional storage will be linked to your account and will be billed on a separate billing cycle.

Question 19

Is there a free cloud storage plan?

Accepted Answer

Currently, free users don't have free cloud storage. If you fancy cloud storage, please subscribe to Pro or Unlimited Plan.

Question 20

Will uploaded videos and audio files be compressed?

Accepted Answer

No! Our cloud storage does not compress your uploaded videos or audio files. All files are stored in their original quality, ensuring the best playback performance and file integrity.

Question 21

Does cloud storage offer data encryption? Is my data secure?

Accepted Answer

Yes, we provide multiple security encryption technologies: End-to-end encryption ensures the security of uploading, downloading, and storing files. Regular backup mechanism prevents data loss due to system failures.

Question 22

What happens to my data if my cloud storage subscription expires?

Accepted Answer

Your data will not be deleted immediately! When your subscription expires: You will still be able to access your files but will not be able to upload new files. If you do not renew your subscription, we may begin deleting files that exceed your storage limit after 7 days.

Question 23

Can I request a refund?

Accepted Answer

We generally do not offer refunds. To ensure your satisfaction, we provide all paid features for trial use to free users. We recommend making a purchase or subscription only after you are satisfied with the trial experience.

Question 24

I subscribed to a paid plan, but I want to cancel it. Can the remaining time and unused credits be refunded?

Accepted Answer

Our subscription plans are billed on a recurring cycle. Canceling a subscription only stops the auto-renewal for the next billing cycle, and we do not refund any remaining time or unused credits. To avoid unnecessary losses, we recommend reviewing your plan before renewing your subscription.

关键词	类型	流量
convertidor mp3	意图 / 对比	397.97K
youtube mp3	意图 / 对比	2.3M
youtube to mp3	意图 / 对比	7.9M
youtube to mp4	意图 / 对比	2M
youtube mp4	意图 / 对比	570.34K

关键词	类型	流量
convertidor mp3	意图 / 对比	397.97K
youtube mp3	意图 / 对比	2.3M
youtube to mp3	意图 / 对比	7.9M
youtube to mp4	意图 / 对比	2M
youtube mp4	意图 / 对比	570.34K

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